How CrewLingo text messages work

Last updated 14 October 2026

CrewLingo sends two kinds of text message, each with its own consent:

Texts to business owners who sign up for CrewLingo themselves: the one-time sign-in code they ask for, and — only if they choose to opt in — account messages.
Replies to people who call a business that uses CrewLingo, sent only after they called.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

1 · Texts to business owners

A business owner signs up or signs in on the form at getcrewlingo.com/app/?start=1 (the same form is in the CrewLingo iPhone and Android apps). They type their own mobile number. Two separate things can happen from that form:

a) The one-time sign-in code they ask for

Pressing Send me a code sends one text with a one-time code to the number typed in, so the person can sign in. It is sent only because they pressed the button, and the form says so directly under it:

We'll text a one-time code to this number to sign you in. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy Policy · Terms of Service.

Example:

482913 is your CrewLingo code. It expires in 10 minutes.

One code per request; nothing else is sent because of it. The time of each request and the number it was for are recorded.

b) Account messages — optional

The sign-up form has no texting checkbox. After signing in, one setup screen asks "How should we tell you about missed calls?" with three answers: get the app / turn on app notifications (recommended), Text me instead, or Skip for now. Nothing is chosen for them, and they can go on without choosing texts. Directly under the "Text me instead" button it says:

Texts about missed calls and your account. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help.

An owner can also turn account messages on or off at any time in the app, under Settings → Texts from CrewLingo → Text me account messages, which says: "A backup to notifications: if one can't reach you, we text you missed-call alerts, setup links and billing notices. Msg frequency varies; msg & data rates may apply; reply STOP to opt out."

When someone opts in (by tapping "Text me instead" or turning the switch on), they get one confirmation text:

CrewLingo: You'll get account texts at this number (missed-call alerts, setup links, your CrewLingo number, billing notices). Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Account messages are: an alert when a call to their business is missed (only if app notifications can't reach them), a link to finish setting up, their CrewLingo number once it is ready, and notices about their free week and billing. No marketing. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop them, or HELP for help. An owner who does not opt in still gets everything inside the app; nothing is texted to them except the codes they ask for. For each owner we record whether they opted in, when, and how (the setup screen or Settings), and when they opted out.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2 · Replies to people who call a business

Here the consent is the phone call. Callers' numbers are never collected, bought or imported: there is no keyword and no list to join. A business that uses CrewLingo is given a phone number and publishes that number itself — on its vehicle, its yard signs, its flyers, its business cards and its online listings. Someone calling that number is the only way they ever reach the service.

1 · Someone calls the business A customer dials the number the business advertises. The call rings through to the owner's own mobile phone.

2 · The owner doesn't pick up They're on a mower, under a sink, or driving. After 20 seconds the call goes unanswered.

3 · One automatic text goes back to the number that just called Nothing is sent to any other number, and nothing is sent unless a call came in first. The service has no ability to message a number that has not contacted the business.

Exactly what the caller receives

This is the message, in full, as the system sends it. The business name changes; nothing else does. A business owner may reword the first part in their settings, but the rates and opt-out line is always added and cannot be removed by them.

First message — caller's language not yet known

¿Prefieres español? Responde 2. Thanks for calling Green Acres Landscaping! We're on a job right now. Reply with what you need and when you're free - we'll come back with a price and a time. Photos help too. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

First message — caller already known to prefer Spanish

¡Gracias por llamar a Green Acres Landscaping! Estamos en un trabajo ahorita. Contesta con lo que necesitas y cuándo estás libre — te respondemos con precio y horario. Puedes mandar fotos también. Pueden aplicar tarifas de mensajes y datos. Responde STOP para no recibir más, HELP para ayuda.

What happens after that

If the caller replies, their message goes to the business owner, who answers it themselves from a web app. Replies are translated between English and Spanish so each person reads in their own language. Everything after the first message is a conversation the caller started.

Message frequency varies and depends entirely on the conversation. A caller who never replies receives one message and nothing further.

Stopping messages

Reply STOP to any message and that number will never be texted again by that business. HELP returns contact information. Message and data rates may apply, depending on your phone plan.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Mobile numbers and consent are never sold, rented, or shared with third parties or affiliates for marketing purposes. Numbers are passed only to the service providers needed to deliver the message, which are listed in the privacy policy.

Other messages from the same number

A business using CrewLingo can also send, to people it already has a relationship with:

An appointment reminder the day before scheduled work
A bill for work completed
A note if the day's work is rained out and moved
A one-time sign-in message to a worker the owner adds to their crew, which contains a link to the business's own web app

All of these go only to customers and workers already on the business's own records. None of them are marketing.

Who to contact

CrewLingo LLC
Everett, Massachusetts
getcrewlingo@gmail.com
(617) 545-7141